Sunday 27 May 2012
Headlines
Did you find this story interesting? (0) (0)
12/04/2007
New Holland Top Service is launched
From 2 April 2007, New Holland customers will be able to ring 00800 64 11 11 11 to access the
New Holland Top Service support scheme.
Simon Thornton, head of New Holland Marketing and Product Development, commented: "We understand that any loss in productivity can be expensive, so we designed New Holland Top Service to give our customers the advantage in today's highly competitive environment. Our customers can call at any time, day or night, throughout the year and, working in close partnership the customer's dealer, the New Holland Top Service team will ensure any issues are dealt with rapidly."
The new service, announced at SIMA, enables customers to contact the New Holland Top Service team 24 hours a day, 7 days a week, free of charge. Customer requests are quickly followed up by the team, who liaise with the Parts and Service organisations and the customer's own dealer staff.
By acting as a central control point, the New Holland Top Service team can quickly locate parts across Europe and coordinate technical resources. The team will track and chase each query to a satisfactory conclusion and each query will only be closed after a final call to the customer to ascertain he is fully satisfied with the solution. Feedback from these calls will be used in regular reviews to constantly improve the process.
For customers with New Holland flagship products in warranty, seasonal support will be taken further. The New Holland Top Service Manager is empowered to take any action necessary to get the customers' machine back to work, including sourcing parts from assembly lines if necessary. An express parts delivery service will ensure that parts reach the customer in the shortest possible time.
 |
New Holland Top Service support scheme.
Simon Thornton, head of New Holland Marketing and Product Development, commented: "We understand that any loss in productivity can be expensive, so we designed New Holland Top Service to give our customers the advantage in today's highly competitive environment. Our customers can call at any time, day or night, throughout the year and, working in close partnership the customer's dealer, the New Holland Top Service team will ensure any issues are dealt with rapidly."
The new service, announced at SIMA, enables customers to contact the New Holland Top Service team 24 hours a day, 7 days a week, free of charge. Customer requests are quickly followed up by the team, who liaise with the Parts and Service organisations and the customer's own dealer staff.
By acting as a central control point, the New Holland Top Service team can quickly locate parts across Europe and coordinate technical resources. The team will track and chase each query to a satisfactory conclusion and each query will only be closed after a final call to the customer to ascertain he is fully satisfied with the solution. Feedback from these calls will be used in regular reviews to constantly improve the process.
For customers with New Holland flagship products in warranty, seasonal support will be taken further. The New Holland Top Service Manager is empowered to take any action necessary to get the customers' machine back to work, including sourcing parts from assembly lines if necessary. An express parts delivery service will ensure that parts reach the customer in the shortest possible time.
No Comments
Nobody has posted any comments on this story.
|
Farming items for Sale
|
Ford 8340 tractor - Huntingdon(GBP 10450)
McCormick XTX165 - Spalding(GBP 46000)
JCB Fastrac 3155 Smoothshift - Southminster(GBP 18506)
Massey Ferguson 3630 - York
(Price on Application)
(Price on Application)
Ford 7810 - Lisburn(GBP 10250)
Related News
New Holland offers customers the full service - 21 May 2008New Holland's stand at this year's Grassland and Muck event includes every aspect of the brand's services from finance through to parts an...
New service for organic advisers launched - 07 Dec 2004A new organisation supporting the work of organic advisers and trainers will be launched at the Soil Association's annual conference in January. T...
New Holland unveils its top-of-the-range T8000 Series tractors - 31 Oct 2005T8000 is the name chosen by New Holland for the high horsepower tractors that will replace its outgoing TG Series. The new name reflects a change in d...
Newark Show launches new long service medal - 07 Feb 2007Newark and Nottinghamshire Agricultural Society has launched a new long service medal for work in agricultural contracting and agricultural engineerin...
Independent Business Resource Ltd launches new Contract Field Trials Service - 19 Sep 2009Independent Business Resource Limited (IBR) has launched a new contract field trials service, offering pre-registration research efficacy and selectiv...
The CLA and World First launch new currency service for members - 25 Jan 2010The CLA has teamed up with foreign exchange experts World First to form CLA Foreign Exchange Service. The service, offered as a CLA member benefit, pr...
NFU launches new Farm Energy Service - 22 Feb 2012A new initiative that provides a range of renewables and energy efficiency services to help reduce environmental impact and increase farm profits is b...
New Holland T7000 to be launched in January - 07 Feb 2007• Four models, 165hp to 210hp • 'Whisper-quiet' operation • Excellent power-to-weight ratio • Outstanding visibility • Revised Horizon cab...
New Holland to launch baler at Cereals - 01 May 2012New Holland has chosen the forthcoming Cereals Show at Boothby Graffoe, Lincolnshire to mark the global launch of the successor to the BB9000 big bale...
The University of Wales, Aberystwyth launches new full-time organic agriculture top-up degree - 17 Apr 2007A new top-up BSc degree in organic agriculture will be available at the University of Wales, Aberystwyth from September 2007. The degree is targeted a...
