Course overview
A 1 or 2 day interactive Training Event ideal for Team Leaders and Supervisors who take responsibility for a small team of workers and need to improve their skills and confidence. Suitable for all levels of experience.Participants will be able to:Appreciate the responsibilities of a team leaderApply principles of MotivationDelegate more effectivelyImprove communication at workUse Assertive Communication to deal with challenging peopleContentThe role and essential skills of a team leaderUnderstanding motivation and applying techniquesDelegation; benefits, barriers, how to do it, what to delegate.Communication Barriers, the communication loopSetting Clear ObjectivesUsing QuestionsListening SkillsIntroduction to Assertive CommunicationExamples of Aggressive, Non – Assertive and Assertive BehaviourWe also offer courses for higher management, for more details please contact us.
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