New Holland Top Service is launched

From 2 April 2007, New Holland customers will be able to ring 00800 64 11 11 11 to access the

New Holland Top Service support scheme.

Simon Thornton, head of New Holland Marketing and Product Development, commented: "We understand that any loss in productivity can be expensive, so we designed New Holland Top Service to give our customers the advantage in today's highly competitive environment. Our customers can call at any time, day or night, throughout the year and, working in close partnership the customer's dealer, the New Holland Top Service team will ensure any issues are dealt with rapidly."

The new service, announced at SIMA, enables customers to contact the New Holland Top Service team 24 hours a day, 7 days a week, free of charge. Customer requests are quickly followed up by the team, who liaise with the Parts and Service organisations and the customer's own dealer staff.

By acting as a central control point, the New Holland Top Service team can quickly locate parts across Europe and coordinate technical resources. The team will track and chase each query to a satisfactory conclusion and each query will only be closed after a final call to the customer to ascertain he is fully satisfied with the solution. Feedback from these calls will be used in regular reviews to constantly improve the process.

For customers with New Holland flagship products in warranty, seasonal support will be taken further. The New Holland Top Service Manager is empowered to take any action necessary to get the customers' machine back to work, including sourcing parts from assembly lines if necessary. An express parts delivery service will ensure that parts reach the customer in the shortest possible time.